Our Service Standard
We follow a strict code of ethics and professional conduct, treating each repatriation with confidentiality, courteousness and respect. Every effort is made to understand the family or individual’s needs in order to meet or exceed their expectations. We recognize that communication is essential and families or individuals are updated throughout the repatriation process.
We customized our services to varying needs of bereaved families. You are welcome to send in requests and enquiries for any services that may not be listed below.
We are trusted for our professional services and we possess extensive experience in handling repatriations to countries all over Asia, America, Europe, Africa and the Pacific. Services include transfer of loved ones from local hospitals, embalming in accordance with international certification standards, documentation and endorsement from relevant authorities, transportation via air/sea/road and international coordination. We are also able to arrange for an overseas funeral director to receive the repatriated remains at the destination country.
Our services cover travel arrangements for family members to the country where the death occurred, the facilitation of repatriation with the local authorities and funeral director, and transportation of the remains to Singapore. When the deceased is back in Singapore, we are able to assist in arranging a proper funeral wake/service and cremation/burial.
Should family members choose not to repatriate the remains to their home country, we can assist in arranging a local cremation/burial. We can also arrange for families to bring their loved one’s ashes back to their home country.
Our professional embalmers will carry out the proper process of embalming to ensure the remains are able to cross borders and that the deceased is able to have a proper send-off, even with an open casket, at the destination country.
We have a wide range of caskets of varying sizes and designs to choose from. Caskets will be hermetically sealed and packed before transportation.